Privacy Policy

Welcome to OnLuck. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We may collect information that you provide directly to us when you use our website. This includes:

• Personal identification information such as your name, email address, phone number, and date of birth
• Account credentials including username and password
• Payment and billing information
• Communication records when you contact our support team
• Any other information you choose to provide to us

We also collect certain information automatically when you access our website, including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account
• To provide, maintain, and improve our services
• To process transactions and send related information
• To communicate with you, including responding to your inquiries and sending service-related notices
• To personalize your experience on our website
• To detect, prevent, and address fraud, security issues, and technical problems
• To comply with legal obligations and regulatory requirements

Sharing of Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and conducting our business
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of OnLuck, our users, or others
• With your consent or at your direction

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, update, or delete your personal information. You may also have the right to object to or restrict certain processing of your data. To exercise any of these rights, please contact us using the details provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us through the contact options available on our website. We will do our best to address your inquiry promptly.